Terms and Conditions

What does the right of withdrawal consist of?
The right of withdrawal, commonly called the “right to second thoughts,” is one of the most important rights given to consumers by the Consumer Code. The matter is regulated by Legislative Decree no. 21/2014 which implemented the Consumer Rights Directive 2011/83/EU. The right of withdrawal allows the consumer to change his or her mind about the purchase made, freeing himself or herself from the concluded contract without giving any reasons. In this case, the consumer may return the goods and get a refund of the amount paid.

You can check our Terms and Conditions page for terms and conditions for refunds and returns by clicking here: